Customer insight
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04-03-2008
CUSTOMER INSIGHT: Feedback toolsCustomer referencing has long been the province of the B2C sector but is now taking root in B2B enterprises. And with the rise of Web 2.0, it is beginning to take on a more significant and commercial role. Dave Howell reports
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04-03-2008
CUSTOMER INSIGHT: Business lifecyclesThe way a business behaves can vary depending on where it is in its life cycle. Simon Lawrence, CEO of Information Arts, says understanding this is key to effective marketing
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31-01-2008
CUSTOMER INSIGHT: Customer maximisationHow should marketers respond to the threat of a downturn in the economy? Simon Lawrence of Information Arts says up-selling and cross-selling are key in difficult times
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02-01-2008
CUSTOMER INSIGHT: SME legislationThe New Year will inevitably bring with it new company regulations, but how is this likely to affect small businesses? Simon Lawrence of Information Arts says targeted B2B marketing could help ease their pain
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10-12-2007
CUSTOMER INSIGHT: Targetting HR decision makersGlenn Elliott, managing director of design agency N1 Creative, offers advice on how best to communicate with the decision makers in human resources
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30-08-2007
CUSTOMER INSIGHT: How to find and maintain good customersIf CRM leaves your leads cold, then PRM (Prospect Relationship Management) could be the solution. Simon Lawrence discusses the latest approach to maintaining good business relationships, from initial interest to closing the deal
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09-07-2007
CUSTOMER INSIGHT: What makes business leaders tick? -
25-09-2005
CUSTOMER INSIGHT: Bigger bang per buckJohn Coldwell, CEO of Infoquest, says it is critical for SMEs to identify and leverage their most profitable customers
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25-09-2005
CUSTOMER INSIGHT: Targeting the boardGetting recognition and understanding of marketing at board level can be a tough task for SMEs, says Catherine Chetwynd, but the advantages to those companies that do adopt a more enlightened approach will be considerable
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28-02-2005
CUSTOMER INSIGHT: Women prosumersWomen are the new key business marketing audience, says Peter Frost, CEO of the Proficiency Group



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