"Do you know who we are?” he said, as if I was a complete idiot. No actually, we’ve spent the last six months trying to arrange this meeting because you’re so important we needed MI5 security clearance to leave a message on your voicemail…Yes, we ‘know who you are’.But as I sat listening to a very (self) important marketing director waxing lyrical about his importance, it became clear that, ironically, he had no idea who he was. Certainly not at a corporate brand level. At the micro, ‘What am I doing for lunch today?’ level, this guy was focused. But...