There has been a vigorous surge of activity in the social media space. You're probably aware of it. But in true B2B style, they (you) are talking about it a lot, but doing naff all. The sticking point, seemingly, is measurement. The sticking point is always measurement in B2B. Talk about it, think about it, talk again, do naff all. Not without cast-iron, watertight and bulletproof case studies that prove unequivocally and beyond reasonable doubt that the measureable ROI outweighs the risk to existing brand equity. We might let someone in the company have a Twitter account. But only if...