About ten years ago, when B2B Marketing wasn’t even a germ of an idea, I had a conversation with a close friend about branding that is vividly etched in my memory. My friend worked for a global audit firm that had just proudly unveiled its new identity to staff. To say he thought the whole thing was a bit of a waste of money would be the understatement of the century. “All they’ve done is simplify the name, put it lower case and add a full stop at the end,” he said, completely incredulous. “And for that they got paid...