So it’s official. Relationship building websites work. At least that is the finding of a study on P&G’s customer experience website in Greece (the equivalent of www.supersavvyme.com). This was one of the papers presented at the Academy of Marketing Conference,...
My friends say I’m odd. It’s unusual, they say, to become animated when talking about business. It was with a resigned sigh that they accepted my invitation for an ‘end of recession’ drink. There was also grumbling at the last...
International expansion is attractive as it compensates for the limited number of buyers in any one country. This is now the case more than ever. Caution is key though; the rewards may be great but so are the risks.At home,...
We recently asked readers to pose their research questions on the B2B Marketing LinkedIn group. One question came back more than once. “In a B2B context how can I ensure a survey is reliable?” Reliability boils down to whether the...
This month sees two milestones; a new year and the first anniversary of this column so what better time for a bit of re-invention. This column should be relevant to the issues you face and those you’re curious about. It...
“If I’d asked people what they wanted they’d have said faster horses” declared father of the motor car, Henry Ford. Fast forward a century to another great innovator, co-founder of Apple, Steve Jobs. “A lot of times, people don't know...